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Frequently Asked Questions

How much does counseling cost?


The cost of counseling depends on a number of different factors. If you use insurance the costs will depend on your specific coverage. Self-pay clients pay for services directly out of pocket and we use an income-based sliding scale that that reduces the standard rate if you make below a certain amount of money per year.  Please click HERE to view the income based sliding scale brackets.  ALL clients (Insurance or Self-Pay) will owe a minimum deposit of $30 at the first session. All financial obligations will be discussed and agreed upon in the first 15-20 minutes of the first session.

Can I use my insurance?


Cold Creek Counseling will submit claims to Aetna, Medical Mutual, and Anthem Blue Cross Blue Shield as an “In-Network” provider. Sometimes certain plans within these companies have restrictions that cause claims to be denied. Cold Creek Counseling does not verify benefits and it is highly recommended, if you plan to utilize insurance coverage, that you call your insurance company to verify that your specific plan is affiliated with Cold Creek Counseling. If a submitted claim is denied or returns unpaid, you are ultimately responsible for the full payment.

What if I thought you accepted my insurance but a claim comes denied?


The client is ultimately responsible for payment. If a claim is submitted and it is denied, then you will be responsible for the denied amount. If the claim is submitted and is not paid because you have not met your yearly deductable, then you are responsible for whatever amount the insurance company says you are responsible for. It is highly recommended if you plan to utilize insurance coverage that you call your insurance company to verify that your specific plan is affiliated with Cold Creek Counseling.

How does counseling work?


Counseling is a process that helps people explore problems or issues in an effort to make some kind of change. Click HERE for more info on our approach to change and therapeutic philosophy.

How long will I have to go to counseling?


The length of counseling is generally client led and dependent on how much the client  wishes to explore the things going on in their life. Some people come once or twice and get what they need out of the process. Some people come for years. Some people come on and off as different things in their life change and evolve.

How do I schedule an appointment?


Cold Creek Counseling utilizes an entirely automated online scheduling system.  If you wish to schedule an appointment in Bay Village, OH please click HERE.  A credit card is required to reserve an appointment, but will NOT be charged unless you no show the appointment or cancel within 24 hours of the scheduled appointment. Please email any specific questions regarding the scheduling process to

What can I expect at the first meeting?


The first 10-15 minutes of the first meeting will be used to review and sign paper work and get you established in our system. We will also utilize this time to answer any final billing or policy questions before you are financially responsible for services. If for whatever reason you decide not to continue with services after the financial and policy review, you will not be charged. If you decided to go forward with services the remainder of the hour will be used to discuss your needs and what you hope to explore during the counseling process.

Do you diagnose people with mental illness?


Yes. Cold Creek Counseling employs mental health professionals that are trained and licensed to diagnose and treat mental and emotional issues. Diagnosis is also incorporated into the insurance process and can be a factor in determining if a claim gets paid or not. Cold Creek Counseling also believes that everyone’s experiences are different and unique making it difficult to tag or label them with a diagnosis. Please email any specific questions about the diagnosis process to

What if I’m interested in scheduling a session for someone else?


If you are trying to get another adult that is over the age of 18 to seek counseling, please make sure that they are agreeable and committed to the process before scheduling. Whoever schedules the initial appointment will be responsible for no-show and cancellation fees if the appointment is not attended. Please email any specific questions regarding the scheduling process

What if I’m under the age of 18?


Cold Creek Counseling provides counseling services to children and adolescents aged 5-18. Anyone under the age of 18 is generally required to have a parent or legal guardian at the first session in order to become established as a client. Ohio law allows for minors to receive counseling for a designated amount of time without parental permission. Please email any specific questions regarding counseling for a minor to

Do you prescribe medication?


No. Cold Creek Counseling does not have a psychiatrist on staff and does not offer any type of medication management. Your therapist can have a conversation with you about any interest in medication management and provide referrals as needed.

Do you do couples counseling?


Yes, Cold Creek Counseling provides Marriage Counseling, Couples Counseling, and relational counseling for any type of relationship structure. 

How does Relationship Counseling work?


Relationship counseling is a process that helps people explore different problems or issues within their relationship in an effort to make some kind of change. Click HERE for more info on our approach to change and therapeutic philosophy. Relationship counseling is designed to explore the specific needs of the relationship as well as each individual partner. Sessions can be done with partners together or with each individual partner separately. For insurance and billing purposes only one persons name will be on the clinical file. Confidentially documentation will be signed in order to allow for the session to be conducted as a “relational” session.

Where are you located?


Cold Creek Counseling, LLC is located at 419 Dover Center Rd. Bay Village, OH 44140

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